Terms & Conditions

Hotel / Room: Accommodation provided is generally on a twin sharing bases so single occupancy, arising for whatever reason, will cost more. Extra bed / Mattress will also be charges as per hotel specified rates. The cost of early check-in or late check-out is not included in the tour. We always make a request for early check-in or late checkout if required/or in case of an emergency. But this entirely depends upon the policy of the hotel, time of the year and availability of the room. Personal expenses such as laundry, telephone calls, room service, alcoholic beverages, mini bar etc., are not included.

Meals: We do not bear the responsibility of refund for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service. Such unused items are neither refundable nor exchangeable. There is a pre-set menu for meals as per the tour program. We reserve the right to change the meal arrangements if circumstances demand us to do so. A tour participant missing a meal for whatever reason can not the meal missed.

Transportation: Our cars are allotted on the booking priority basis. Each transport operators have their own set of rules that must be complied. The company is not liable to any dispute arising from non-compliance of such rules. Any damages caused by you during the travel shall be payable by you. We will not be responsible for any costs arising out of unforeseen circumstances like strikes, road blocks, bad weather etc.

Note: We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft, or any other reasons. visitors are advised to seek such insurance arrangements in their home country. All baggages & personal properties at all times are at the client’s risk.

We are travel and holiday organizers only. We do not provide insurance services. We also do not process claims of any kind. All adventure activities are risky sports, involvement in such activities is guests own risk/choice and we do not take any responsibility for mishaps or accidents. We do not accept any claim.

These packages are customizable, which means that changes can be done to the itinerary/activity, if you desire so. Sometimes we may make amendments to the itinerary, due to unforeseen developments such as unavailability of sights, adverse climatic conditions etc. In some cases such changes could mean extra charges but you will be informed of the complete details. In the event of the Company exercising its rights to amend any aspect of the services, the guests shall have to continue with the program as amended. The final payment will be calculated as per the changes made in the itinerary which will be outlined in the confirmatory E-Mail sent to you.

Once your booking is confirmed and we receive your amount, you will receive an acknowledgement e-mail from our end and you need to reply on the same with all the necessary details which you will be asked for. The amount paid at the time of booking, is Non-refundable. We do not accept any form of cheques. The bookings will be processed only after 50% of the total amount has been paid. The full amount must be paid fifteen days before the tour starts. We will send a reminder of full payment 15 days before the tour starts. If payment is not made as per the schedule provided in the first booking confirmation e-mail, Himalayan Troop reserves the right to cancel the booking after attempting to get in touch with you. For instant bookings or on-the-spot booking, 100% payment is required before bookings are processed. Apart from this, in some cases like flight and train bookings during X-Mas, New Year, full payment is required to be made in advance and this payment is non-refundable otherwise half of tour amount is refundable.

All baggage and personal effects shall be at all times and in all circumstances, the responsibility of passengers. Himalayan Troop is not responsible for any type of loss and damage (baggage or person). Health matters should be the sole responsibility of the traveler. Adequate travel insurance cover is strongly recommended. It shall be duty of the guest to inform the Company of any medical conditions that may affect his ability to undertake the activities or could negatively affect the interest of the group. Under such situation, the Company reserves the right to deny the guest participation in some of the activities with no refund.

We do our best to give the enjoyable traveling experience on any of our holidays but occasionally plans go wrong. If you are having any complaint, please inform your tour manager (at the same time). He/She will do everything possible to resolve the matter immediately. If the situation is not resolved as per your satisfaction, notify the company within 28 hours of the tour ends. If you do not email us within that time, the investigation and outcome of the complaint will be affected.